{"id":931,"date":"2022-03-28T14:25:34","date_gmt":"2022-03-28T12:25:34","guid":{"rendered":"https:\/\/www.intelsoft.fr\/?page_id=931"},"modified":"2022-03-28T15:43:57","modified_gmt":"2022-03-28T13:43:57","slug":"hotline-dedie","status":"publish","type":"page","link":"https:\/\/www.intelsoft.fr\/hotline-dedie\/","title":{"rendered":"Hotline d\u00e9di\u00e9"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"931\" class=\"elementor elementor-931\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bb74776 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bb74776\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c4993d5\" data-id=\"c4993d5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32bdb9e elementor-widget elementor-widget-spacer\" data-id=\"32bdb9e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 01-11-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4db52aa elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"4db52aa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fcc065\" data-id=\"2fcc065\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2cff0e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2cff0e9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fb9a37f\" data-id=\"fb9a37f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27cf01e elementor-widget elementor-widget-restly_service_v\" data-id=\"27cf01e\" data-element_type=\"widget\" data-widget_type=\"restly_service_v.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"restly-service-v2-wrapper\">\r\n            <div class=\"restly-service-v2-inner\">\r\n                <div class=\"restly-service-v2-icon\">\r\n                    <i class=\"flaticon flaticon-computer\"><\/i>\r\n                <\/div>\r\n                <div class=\"service-line\">\r\n\t\t\t\t\t<span class=\"bar bar-ani\"><\/span>\r\n\t\t\t\t<\/div>\r\n                <h2 class=\"restly-service-v2-title\"><a href=\"\">Un service hotline d\u00e9di\u00e9<\/a><\/h2>\r\n                <div class=\"restly-service-v2-content\">\r\n                    <p>La hotline est d\u00e9di\u00e9e pour des probl\u00e8mes de dysfonctionnement logiciels et modules, portail EDI (\u00e9change de donn\u00e9es informatis\u00e9es) et autres produits associ\u00e9s \u00e0 Sage. La charte de la hotline concerne aussi les probl\u00e8mes de serveur et de r\u00e9seaux.\nAssistance et t\u00e9l\u00e9maintenance utilisateurs par l\u2019outil TeamViewer, acc\u00e8s rds ou outil interne client, acc\u00e8s page web de notre CRM self-service pour cr\u00e9ation des tickets et autres demandes, t\u00e9l\u00e9phone et mail.<\/p>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n        \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6422d97\" data-id=\"6422d97\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8348ef8 elementor-widget elementor-widget-image\" data-id=\"8348ef8\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 01-11-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"570\" height=\"379\" src=\"https:\/\/www.intelsoft.fr\/wp-content\/uploads\/image-2-1-570x379.jpg\" class=\"attachment-restly-portfolio-medium size-restly-portfolio-medium wp-image-831\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8f6d132 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8f6d132\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc83cbd\" data-id=\"bc83cbd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-db232a8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"db232a8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 01-11-2023 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon 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.elementor-divider__element{margin-right:0}.elementor-widget-divider:not(.elementor-widget-divider--view-line_text):not(.elementor-widget-divider--view-line_icon) .elementor-divider-separator{border-top:var(--divider-border-width) var(--divider-border-style) var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0751d87 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0751d87\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af76578\" data-id=\"af76578\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a8aeefa elementor-widget elementor-widget-eael-feature-list\" data-id=\"a8aeefa\" data-element_type=\"widget\" data-widget_type=\"eael-feature-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"-icon-position-left -tablet-icon-position-left -mobile-icon-position-left\">\n\t\t\t<ul id=\"eael-feature-list-a8aeefa\" class=\"eael-feature-list-items circle stacked connector-type-classic\">\n\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-ef80157\">\n                                            <span class=\"connector\" style=\"right: calc(100% - 71px); left: 0;\"><\/span>\n                        <span class=\"connector connector-tablet\" style=\"right: calc(100% - 71px); left: 0;\"><\/span>\n                        <span class=\"connector connector-mobile\" style=\"right: calc(100% - 71px); left: 0;\"><\/span>\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-0\">\n\n\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n\t\t\t\t\t\t\t<p class=\"eael-feature-list-title\"\t\t\t\t\t\t\t>Priorisation:<\/p\t\t\t\t\t\t>\n\t\t\t\t\t\t<p class=\"eael-feature-list-content\">Notre service hotline r\u00e9pond de mani\u00e8re prioritaire ou critique <\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-2fb8b6d\">\n                                            <span class=\"connector\" style=\"right: calc(100% - 71px); left: 0;\"><\/span>\n                        <span class=\"connector connector-tablet\" style=\"right: calc(100% - 71px); left: 0;\"><\/span>\n                        <span class=\"connector connector-mobile\" style=\"right: calc(100% - 71px); left: 0;\"><\/span>\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-1\">\n\n\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n\t\t\t\t\t\t\t<p class=\"eael-feature-list-title\"\t\t\t\t\t\t\t>Gestion des tickets via notre CRM, avec un acc\u00e8s d\u00e9di\u00e9 \u00e0 nos clients<\/p\t\t\t\t\t\t>\n\t\t\t\t\t\t<p class=\"eael-feature-list-content\">Avec une r\u00e9ponses via le CRM, par mail, t\u00e9l\u00e9phone ou une prise en main \u00e0 distance du poste<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t                <li class=\"eael-feature-list-item elementor-repeater-item-17009ba\">\n                                            <span class=\"connector\" style=\"right: calc(100% - 71px); left: 0;\"><\/span>\n                        <span class=\"connector connector-tablet\" style=\"right: calc(100% - 71px); left: 0;\"><\/span>\n                        <span class=\"connector connector-mobile\" style=\"right: calc(100% - 71px); left: 0;\"><\/span>\n                    \n\t\t\t\t\t\t<div class=\"eael-feature-list-icon-box\">\n\t\t\t\t\t\t\t<div class=\"eael-feature-list-icon-inner\">\n\n\t\t\t\t\t\t\t\t<span class=\"eael-feature-list-icon fl-icon-2\">\n\n\t\t<i aria-hidden=\"true\" class=\"fas fa-check\"><\/i>\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"eael-feature-list-content-box\">\n\t\t\t\t\t\t\t<p class=\"eael-feature-list-title\"\t\t\t\t\t\t\t>La qualit\u00e9 est notre exigence<\/p\t\t\t\t\t\t>\n\t\t\t\t\t\t<p class=\"eael-feature-list-content\">24 \u00e0 48h pour r\u00e9pondre aux tickets<\/p>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Un service hotline d\u00e9di\u00e9 La hotline est d\u00e9di\u00e9e pour des probl\u00e8mes de dysfonctionnement logiciels et modules, portail EDI (\u00e9change de donn\u00e9es informatis\u00e9es) et autres produits associ\u00e9s \u00e0 Sage. La charte de la hotline concerne aussi les probl\u00e8mes de serveur et de r\u00e9seaux. Assistance et t\u00e9l\u00e9maintenance utilisateurs par l\u2019outil TeamViewer, acc\u00e8s rds ou outil interne client, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"folder":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>Hotline d\u00e9di\u00e9 -<\/title>\r\n<meta name=\"description\" content=\"Vous avez besoins d&#039;aides, gr\u00e2ce \u00e0 notre Hotline, nous pouvons vous aider.\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.intelsoft.fr\/hotline-dedie\/\" \/>\r\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Hotline d\u00e9di\u00e9 -\" \/>\r\n<meta property=\"og:description\" content=\"Vous avez besoins d&#039;aides, gr\u00e2ce \u00e0 notre Hotline, nous pouvons vous aider.\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.intelsoft.fr\/hotline-dedie\/\" \/>\r\n<meta property=\"article:modified_time\" content=\"2022-03-28T13:43:57+00:00\" \/>\r\n<meta property=\"og:image\" content=\"https:\/\/www.intelsoft.fr\/wp-content\/uploads\/image-2-1-570x379.jpg\" \/>\r\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\r\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\r\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.intelsoft.fr\/hotline-dedie\/\",\"url\":\"https:\/\/www.intelsoft.fr\/hotline-dedie\/\",\"name\":\"Hotline d\u00e9di\u00e9 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